AI customer support for social messaging
One AI agent answers every customer DM
Trained on your own documents, it answers questions, captures leads, books meetings, and looks up orders — then hands the thread to your team the moment a person is needed.
Works with
- Web
Instagram
Messenger
WhatsApp
Telegram
LINE
Viber
Slack
Live conversation3.2s end to end
Customer DM
Maya on Instagram
Can this arrive before Friday?
orbitbase
Agent gathers context
Your delivery policy
Shopify stock lookup
Answered
In stock. Express delivery arrives Thursday.
Contact saved as a lead
Included in every workspace
Everything a customer DM needs to reach an outcome
There are no add-ons to buy and nothing to build. Channels, knowledge, actions, and team handoff are wired together from the first day.
7
Messaging channels
Instagram, WhatsApp, Messenger, Telegram, LINE, Viber, and Slack — all live integrations for direct messages.
4
Ways to train the agent
Upload documents, add website URLs, paste free text, or connect Notion. The agent quotes from what you approve.
11
Actions the agent can take
Capture a lead, escalate to a teammate, offer Calendly times, look up orders and products in Shopify or WooCommerce, alert Slack, file an Intercom ticket, or call your own API.
1
Click to reach a human
Any teammate can take over a live thread, with the full conversation history already on screen.
What orbitbase does
From the first message to the finished job
Most tools stop at a reply. orbitbase answers with your real information, completes the task the customer asked for, and keeps your team one click away.
AI agent
Answers that come from your business, not guesswork
Upload PDFs and Word files, add website URLs, paste free text, or connect Notion. Before every reply the agent searches your material and answers from the passage that actually matches the question.
4 ways to train it
Shared inbox
Seven messaging apps in one team inbox
Instagram, WhatsApp, Messenger, Telegram, LINE, Viber, and Slack direct messages all arrive in a single thread list your whole team can read and reply from.
7 channels, one queue
Actions
Replies that actually finish the task
Mid-conversation the agent can capture a lead, offer Calendly times, look up an order or product in Shopify or WooCommerce, post an alert into Slack, or call an API you configure.
11 actions built in
Human handoff
A teammate takes over without the customer repeating themselves
The agent escalates when a request is sensitive, complex, or explicitly asks for a person — and anyone on your team can step into a thread themselves at any point.
Full history included
Contacts
Every conversation builds a customer record
A contact is created the moment someone messages you, then enriched with the email, phone, company, and intent they share as the conversation goes on.
Created automatically
Channels
Every place your customers already message you
Your own website plus seven messaging apps, each a real connection — a bot token or a sign-in, no middleware in between. Every plan includes the website widget; how many messaging apps you connect is what changes with your plan.
Included on every plan
Website widget
A chat launcher for your own site, embedded with one line of HTML. Pick the colour, the avatar, the welcome message and the quick replies, and it answers visitors the moment it's live.
Messaging apps
Instagram
Instagram DMs from your professional account.
Direct messagesMessenger
Messenger threads from every Facebook Page you manage.
Direct messagesWhatsApp
WhatsApp Business numbers, each connected as its own channel.
Direct messagesTelegram
A Telegram bot connected with a token from @BotFather.
Direct messagesLINE
LINE Official Account messages, replied to natively.
Direct messagesViber
Viber bot conversations from the Viber Admin Panel.
Direct messagesSlack
Direct messages to your Slack bot, one to one.
Direct messages
Knowledge
Four ways to teach it what your business knows
Add your material once and the agent searches it before every reply, answering from the passage that actually matches the question instead of improvising.
Documents
Upload PDFs, Word files, or plain text — policies, product sheets, the FAQ nobody has rewritten since 2019.
Websites
Point it at a page or a sitemap and it imports the readable text, so your live site stays the source of truth.
Free text
Paste the answers your team keeps retyping — shipping times, refund rules, the exceptions that aren't written down anywhere.
Notion
Connect your workspace and pull in the pages your team already maintains, without copying them somewhere else first.
Storage scales with your plan, from 5 MB on Starter to 500 MB on Scale.
What the agent can do
Actions it can take mid-conversation
Answering is the baseline. These are the tools the agent can call while it is still talking to the customer — you choose which ones are switched on.
System actions
Included on every plan and never counted against your action limit.
Collect leads
Asks for the details you need — email, phone, company, what they're after — and saves them onto the contact.
Escalate to a human
Flags the thread for your team and stops replying, so a person picks it up with the history intact.
Configured actions
Connect an account or point one at your own endpoint. How many you can run at once depends on your plan.
Book a meeting
Offers real availability from your Calendly event and sends the customer a booking link.
Look up a Shopify order
Fetches order status and delivery detail from Shopify so the customer gets a real answer, not a redirect.
Look up a Shopify product
Checks price, variants, and stock in your Shopify catalogue before recommending anything.
Look up a WooCommerce order
Reads the order straight from your own WordPress store — status, contents, and tracking where your store records it.
Look up a WooCommerce product
Checks price, options, and stock in your WooCommerce catalogue, including anything on backorder.
Alert your team in Slack
Posts the conversation into a Slack channel when something needs eyes on it right away.
File an Intercom ticket
Hands the conversation to your team as an Intercom ticket, with the full context already attached.
Call your own API
Sends the details it collected to any endpoint you configure, then uses the response in its reply.
Send a button
Adds a tappable link to the reply — checkout, help centre, tracking page — rendered natively per channel.
Coming soonCreate a Linear issue
Turns a reported bug into a Linear issue on the right team, so engineering sees it without a copy-paste.
- Coming soon
Write to Notion
Creates a page or adds a database row from what the conversation gathered.
- Coming soon
Run a multi-step flow
Combine several actions in the visual builder and publish them as one tool the agent can call.
How it works
Live in three steps, without writing code
Connecting a channel takes a token or a sign-in. Training the agent takes a file. Nothing here needs a developer.
- Step 01
01
Connect a channel
Paste a bot token for Telegram, LINE, or Viber, or sign in with Facebook or Slack. Every DM from then on lands in your inbox as a conversation.
- Step 02
02
Add what your business knows
Upload your policies, FAQs, and product docs, add your website, paste free text, or connect Notion. orbitbase indexes it so the agent can quote the right part.
- Step 03
03
Switch on the actions you want
Decide what the agent may do on its own — capture leads, book time, look up orders — and when it should stop and fetch a human instead.
Then it runs on its own
A customer messages you. They get a real answer back.
The agent replies within seconds using your own material, completes the action the customer asked for, records what it learned about them, and escalates anything it shouldn't handle alone.
Pricing
Pick the plan that matches your message volume
Every plan runs the same product — the AI agent, the knowledge base, the shared inbox, the website widget, and the system actions. What changes is how many messaging channels, conversations, seats, and configured actions you get.
Starter
$29
/month
Website widget on your own site
250 AI conversations a month
1 messaging channel
2 team seats
2 configured actions
5 MB of knowledge
Collect Leads and Escalate to Human free
Growth
Most popular$69
/month
Website widget on your own site
750 AI conversations a month
3 messaging channels
5 team seats
8 configured actions
25 MB of knowledge
Collect Leads and Escalate to Human free
Pro
$149
/month
Website widget on your own site
2,000 AI conversations a month
6 messaging channels
10 team seats
20 configured actions
100 MB of knowledge
Collect Leads and Escalate to Human free
Scale
$299
/month
Website widget on your own site
5,000 AI conversations a month
10 messaging channels
20 team seats
50 configured actions
500 MB of knowledge
Collect Leads and Escalate to Human free
Compare plans
Every plan runs the same product. What changes is how much of it you get — channels, conversations, knowledge, seats, and the actions your agent can call.
| What's included | Starter$29/mo | Growth$69/mo | Pro$149/mo | Scale$299/mo |
|---|---|---|---|---|
| Usage | ||||
| AI conversations / month | 250 | 750 | 2,000 | 5,000 |
| Team members | 2 | 5 | 10 | 20 |
| Channels | ||||
| Website widget | 1 | 1 | 1 | 1 |
| Messaging channels included | 1 | 3 | 6 | 10 |
| Instagram | Included | Included | Included | Included |
| Messenger | Included | Included | Included | Included |
| WhatsApp | Included | Included | Included | Included |
| Telegram | Included | Included | Included | Included |
| LINE | Included | Included | Included | Included |
| Viber | Included | Included | Included | Included |
| Slack | Included | Included | Included | Included |
| Knowledge | ||||
| Knowledge storage | 5 MB | 25 MB | 100 MB | 500 MB |
| Documents | Included | Included | Included | Included |
| Websites | Included | Included | Included | Included |
| Free text | Included | Included | Included | Included |
| Notion | Included | Included | Included | Included |
| Actions | ||||
| Collect Leads | Included | Included | Included | Included |
| Escalate to Human | Included | Included | Included | Included |
| Configured actions included | 2 | 8 | 20 | 50 |
| Calendly | Included | Included | Included | Included |
| Slack | Included | Included | Included | Included |
| Shopify — Products | Included | Included | Included | Included |
| Shopify — Orders | Included | Included | Included | Included |
| WooCommerce — Products | Included | Included | Included | Included |
| WooCommerce — Orders | Included | Included | Included | Included |
| Intercom | Included | Included | Included | Included |
| Custom action | Included | Included | Included | Included |
| Custom button | Included | Included | Included | Included |
| Platform | ||||
| Custom fields | Included | Included | Included | Included |
| Labels & tagging | Included | Included | Included | Included |
| Human handoff | Included | Included | Included | Included |
| Priority support | Not included | Not included | Not included | Included |
Your website widget is included on every plan and never counts toward your messaging channels. System actions are included on every plan and never count toward your configured actions.
Questions
What teams ask before switching it on
The practical answers about channels, accuracy, actions, and staying in control.
Get started
Stop losing customers in the DMs
Connect one channel, upload one document, and see the agent answer a real question in minutes.
No code required · Human handoff built in