Actions your agent takes mid-conversation

Collect leads

Asks for the details you need (email, phone, company, what they're after) and saves them onto the contact.

Escalate to a human

Flags the chat for your team and stops replying, so a person picks it up with the history intact.

Book a meeting with Calendly

Offers real times from your Calendly event and books the one the customer picks, right in the chat.

Open a case

Logs work that can't be finished in the chat, like a refund or warranty claim, as a numbered case.

Alert your team in Slack

Posts the conversation into a Slack channel when something needs eyes on it right away.

Send a button

Adds a tappable link to the reply (checkout, help centre, tracking page), drawn natively by each channel.

Call your own API

Sends the details it collected to any endpoint you configure, then uses the response in its reply.

Look up a Shopify product

Checks price, sizes and stock in your Shopify catalogue and shows the product as a card. No app to install.

Send a Shopify checkout link

Puts what the customer chose into a cart and sends a link to your own Shopify checkout.

File an Intercom ticket

Hands the conversation to your team as an Intercom ticket, with the full context already attached.

Create a Linear issue

Turns a reported bug or feature request into a Linear issue on the right team, in the customer's own words.