ChannelAnswer every Instagram DM, even the ones that arrive at 2am
Connect your Instagram professional account and the agent replies to direct messages from your own knowledge (prices, sizes, opening hours, policies), then captures the lead or hands the chat to your team.
Sign-ups open at launch.
At a glance
- Connects with
- Instagram Login
- Account
- Business or Creator
- Rich replies
- Product cards and buttons
- Reply window
- 24 hours after the customer writes
What your agent does on Instagram
Answers from what you taught it
Every reply is grounded in your documents, website pages, notes and Notion pages, so it never improvises a price or a policy.
Products right in the DM
Shopify products appear as cards with their photo and a button, and choices like meeting times are tappable.
Leads, not just replies
When someone asks about buying or booking, the agent saves their details onto the contact so your team can follow up.
A clean handoff
Escalated chats land in the shared inbox with the full history, and the agent stops replying as soon as a person steps in.
Connect Instagram
- Step 1
Open Channels in orbitbase and choose Instagram.
- Step 2
Sign in with Instagram and allow messaging access for your professional account.
- Step 3
Send the account a DM. The agent answers and the conversation appears in your inbox.
What you need
An Instagram professional (Business or Creator) account.
No Facebook Page needed. One sign-in connects one account.
Instagram only accepts a business reply within 24 hours of the customer's last message. The agent answers straight away, so it stays inside that window.
Questions
No. orbitbase connects with Instagram Login, so a Business or Creator account is all you need. Personal accounts can't be connected, because Instagram only allows automated replies on professional accounts.
No. It answers direct messages only, which is where customers ask about prices, stock and bookings.
Yes. Each sign-in connects one professional account, and each account counts as one channel on your plan.
More channels
WhatsApp
Answer WhatsApp Business messages with AI. Connect one number or several with a Facebook sign-in.
Messenger
Answer Facebook Page messages automatically, with one sign-in for every Page you manage.
Telegram
Connect a Telegram bot by pasting its token, and your agent answers every chat with it.
Slack
Let people DM your bot in Slack and get answers from your agent, one-to-one.
Website chat
A chat widget for your own site, included on every plan. Paste one line of HTML and your agent answers visitors.