ChannelWhatsApp support that answers in seconds, from your own knowledge
Connect your WhatsApp Business number and every customer message opens a conversation in your inbox. The agent replies straight away, well inside WhatsApp's 24-hour window, and your team steps in whenever it's needed.
Sign-ups open at launch.
At a glance
- Connects with
- Facebook Login
- Accounts
- Several numbers per sign-in
- Rich replies
- Link buttons and product carousels
- Reply window
- 24 hours after the customer writes
What your agent does on WhatsApp
Answers from what you taught it
Replies come from your documents, website pages, notes and Notion pages, so the agent quotes your real policies.
Native WhatsApp buttons
Links arrive as WhatsApp's own link button, and product results as a swipeable carousel with photo and price.
Several numbers, one inbox
Each number you grant becomes its own channel, and every conversation lands in the same shared inbox.
No message goes unanswered
If a reply can't be delivered, for example because the 24-hour window has closed, the chat is escalated to your team instead of going silent.
Connect WhatsApp
- Step 1
Open Channels and choose WhatsApp.
- Step 2
Sign in with Facebook and grant WhatsApp messaging access for your business account.
- Step 3
Choose the numbers to connect. Each one becomes its own channel.
What you need
A WhatsApp Business Account with a registered phone number.
The account held in a Meta Business you administer.
Template messages aren't supported yet, so outside the 24-hour window the customer needs to message first.
Questions
A WhatsApp Business Account with a registered phone number, held in a Meta Business you administer. orbitbase connects to it through Meta when you sign in with Facebook.
Not yet. WhatsApp needs pre-approved templates for messages outside the 24-hour window, and orbitbase doesn't send templates yet. Replying to customers who wrote in works as normal.
Yes. One sign-in can connect several numbers, and each one counts as one channel on your plan.
More channels
Instagram
Answer Instagram DMs with AI. Sign in with Instagram; no Facebook Page needed.
Messenger
Answer Facebook Page messages automatically, with one sign-in for every Page you manage.
Telegram
Connect a Telegram bot by pasting its token, and your agent answers every chat with it.
Slack
Let people DM your bot in Slack and get answers from your agent, one-to-one.
Website chat
A chat widget for your own site, included on every plan. Paste one line of HTML and your agent answers visitors.