IntegrationBring social DMs into the Intercom workflow you already have
Connect Intercom once and choose a ticket type. When a customer needs your team, the agent files a ticket with what they asked and what it already checked, and hands the chat over.
Sign-ups open at launch.
At a glance
- Category
- Helpdesk
- Connect in
- Settings → Integrations
- Unlocks
- File an Intercom ticket action
- Creates records
- Yes, tickets in Intercom
What Intercom adds
Routed by ticket type
Each action files one ticket type, so tickets land in the right queue every time.
Full context
Your team sees the request and what the agent already tried, without scrolling the chat.
A clean handoff
The conversation is escalated and the agent stops replying once the ticket is filed.
Every channel
Tickets can come from Instagram, WhatsApp, Messenger, Telegram, Slack or your website chat.
Connect Intercom
- Step 1
Open Settings → Integrations and connect Intercom.
- Step 2
Add an Intercom action on the Actions page and pick a ticket type.
- Step 3
Trigger a handoff in the playground and check Intercom.
Good to know
Tickets are created under your customers' names, and some ticket types are visible to them.
Questions
No. orbitbase files tickets into the Intercom workspace you already use.
Yes. Add one Intercom action per ticket type, each with instructions on when to use it.
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