Put the next step one tap away
Give the agent a link and say when it's useful: your checkout, help centre, tracking page. It adds a tappable button to the reply, drawn natively by each channel.
Sign-ups open at launch.
At a glance
- Type
- Configured action
- Plan
- Counts toward your action allowance
- Needs
- A web address
- Works on
- Every channel
What happens in the conversation
Native on every channel
A Messenger or Instagram card, a WhatsApp link button, a Telegram button, or a button in your website chat.
Shared when it helps
Instructions decide when the button is offered, so it shows up when it moves the conversation forward.
Links that carry details
Details the agent collected can be added to the link, so the page opens already knowing what the customer asked for.
No code
A label, a link and a sentence of instructions is all it takes.
Switch it on
- Step 1
On the Actions page, add a Send a button action.
- Step 2
Enter the button label, the link and when the agent should offer it.
- Step 3
Test it in the playground to see the button in the reply.
Good to know
Links must start with http:// or https://.
Each action is one button. Add another action for another destination.
Questions
Yes. It appears as WhatsApp's own link button beneath the message.
Yes. Each button is its own action, and each counts toward your plan's action allowance.
More actions
Collect leads
Asks for the details you need (email, phone, company, what they're after) and saves them onto the contact.
Escalate to a human
Flags the chat for your team and stops replying, so a person picks it up with the history intact.
Book a meeting with Calendly
Offers real times from your Calendly event and books the one the customer picks, right in the chat.
Open a case
Logs work that can't be finished in the chat, like a refund or warranty claim, as a numbered case.
Alert your team in Slack
Posts the conversation into a Slack channel when something needs eyes on it right away.
Call your own API
Sends the details it collected to any endpoint you configure, then uses the response in its reply.
Look up a Shopify product
Checks price, sizes and stock in your Shopify catalogue and shows the product as a card. No app to install.
Send a Shopify checkout link
Puts what the customer chose into a cart and sends a link to your own Shopify checkout.
File an Intercom ticket
Hands the conversation to your team as an Intercom ticket, with the full context already attached.
Create a Linear issue
Turns a reported bug or feature request into a Linear issue on the right team, in the customer's own words.