ActionBug reports your engineers can act on, straight from the chat
When a customer reports something broken or asks for a feature, the agent asks what they were doing, what happened and what they expected, then files one clear issue on the right Linear team with a link back to the conversation.
Sign-ups open at launch.
At a glance
- Type
- Configured action
- Plan
- Counts toward your action allowance
- Needs
- A Linear workspace
- One action per
- Linear team
What happens in the conversation
Reports engineers can use
The agent gathers the steps, the result and the expectation before it files, so nobody has to chase the customer.
Routed your way
Choose the team, and optionally the starting status, priority, up to five labels and an assignee.
Created by the app
Issues show as created by orbitbase, so they keep working when the person who connected Linear moves on.
The chat carries on
Filing an issue doesn't hand the chat over. The agent keeps helping and tells the customer the team has their report.
Switch it on
- Step 1
Connect Linear once in Settings → Integrations.
- Step 2
Add a Linear action on the Actions page and choose the team it files to.
- Step 3
Report a bug in the playground and find the issue in Linear.
Good to know
The agent doesn't share the issue link, which is internal, and never promises a fix or a date.
Questions
No. The issue stays internal. The agent tells the customer their report has reached the team.
Yes. Add one Linear action per team, each with instructions on what belongs there.
Works with
More actions
Collect leads
Asks for the details you need (email, phone, company, what they're after) and saves them onto the contact.
Escalate to a human
Flags the chat for your team and stops replying, so a person picks it up with the history intact.
Book a meeting with Calendly
Offers real times from your Calendly event and books the one the customer picks, right in the chat.
Open a case
Logs work that can't be finished in the chat, like a refund or warranty claim, as a numbered case.
Alert your team in Slack
Posts the conversation into a Slack channel when something needs eyes on it right away.
Send a button
Adds a tappable link to the reply (checkout, help centre, tracking page), drawn natively by each channel.
Call your own API
Sends the details it collected to any endpoint you configure, then uses the response in its reply.
Look up a Shopify product
Checks price, sizes and stock in your Shopify catalogue and shows the product as a card. No app to install.
Send a Shopify checkout link
Puts what the customer chose into a cart and sends a link to your own Shopify checkout.
File an Intercom ticket
Hands the conversation to your team as an Intercom ticket, with the full context already attached.