ActionAnswer "is this in stock?" straight from your Shopify store
The agent searches your published Shopify catalogue for price, sizes, colours and stock, then shows the product as a card with its photo and a View product button. All it needs is your store address.
Sign-ups open at launch.
At a glance
- Type
- Configured action
- Plan
- Counts toward your action allowance
- Needs
- Your store address
- Shopify app
- None to install
What happens in the conversation
Live from your catalogue
Prices, options and stock come from your store when the customer asks, not from a copy that goes stale.
Product cards
Products appear with their photo and a View product button, and as a swipeable carousel on WhatsApp.
Only what you've published
It reads your store the way a shopper's browser does, so it only sees products that are already public.
Pairs with checkout links
Add the checkout link action and the agent can go from "do you have this in blue?" to a ready cart.
Switch it on
- Step 1
On the Actions page, add a Shopify products action.
- Step 2
Type your store address and save. There's nothing to install in Shopify.
- Step 3
Ask about a product in the playground to see the card.
Good to know
It can't read orders, so "where's my order?" is handed to a person or opened as a case.
It can't change anything in your store.
Stores behind a password can't be read.
Questions
No. Type your store address into the action and save. There's no app, App Store review or Shopify billing involved.
Not yet. Orders are private and need a Shopify app to read, so the agent hands those questions to your team or opens a case.
Works with
More actions
Collect leads
Asks for the details you need (email, phone, company, what they're after) and saves them onto the contact.
Escalate to a human
Flags the chat for your team and stops replying, so a person picks it up with the history intact.
Book a meeting with Calendly
Offers real times from your Calendly event and books the one the customer picks, right in the chat.
Open a case
Logs work that can't be finished in the chat, like a refund or warranty claim, as a numbered case.
Alert your team in Slack
Posts the conversation into a Slack channel when something needs eyes on it right away.
Send a button
Adds a tappable link to the reply (checkout, help centre, tracking page), drawn natively by each channel.
Call your own API
Sends the details it collected to any endpoint you configure, then uses the response in its reply.
Send a Shopify checkout link
Puts what the customer chose into a cart and sends a link to your own Shopify checkout.
File an Intercom ticket
Hands the conversation to your team as an Intercom ticket, with the full context already attached.
Create a Linear issue
Turns a reported bug or feature request into a Linear issue on the right team, in the customer's own words.