ActionLet a DM end in a sale
Once the customer has decided, the agent puts exactly what they chose (product, option, quantity) into a cart and sends a link to your own Shopify checkout with the subtotal. Shipping, taxes and discount codes are added at checkout, as usual.
Sign-ups open at launch.
At a glance
- Type
- Configured action
- Plan
- Counts toward your action allowance
- Needs
- Your store address
- Shopify app
- None to install
What happens in the conversation
Exactly what they asked for
The cart holds the product, option and quantity the customer chose in the chat.
Your own checkout
Customers pay on your Shopify checkout, with your shipping rates, taxes and discount codes.
Nothing placed until they pay
A checkout link creates no order. The order only exists once the customer completes payment.
No app to install
Just your store address on the action.
Switch it on
- Step 1
On the Actions page, add a Shopify checkout link action.
- Step 2
Type your store address and save.
- Step 3
Pick a product in the playground and ask to buy it.
Good to know
The agent can't place orders, change prices, apply discounts or issue refunds.
Stores behind a password can't be read.
Questions
No. It sends a link to your own Shopify checkout, and the customer pays there.
Yes, at checkout, exactly as they would on your store.
Works with
More actions
Collect leads
Asks for the details you need (email, phone, company, what they're after) and saves them onto the contact.
Escalate to a human
Flags the chat for your team and stops replying, so a person picks it up with the history intact.
Book a meeting with Calendly
Offers real times from your Calendly event and books the one the customer picks, right in the chat.
Open a case
Logs work that can't be finished in the chat, like a refund or warranty claim, as a numbered case.
Alert your team in Slack
Posts the conversation into a Slack channel when something needs eyes on it right away.
Send a button
Adds a tappable link to the reply (checkout, help centre, tracking page), drawn natively by each channel.
Call your own API
Sends the details it collected to any endpoint you configure, then uses the response in its reply.
Look up a Shopify product
Checks price, sizes and stock in your Shopify catalogue and shows the product as a card. No app to install.
File an Intercom ticket
Hands the conversation to your team as an Intercom ticket, with the full context already attached.
Create a Linear issue
Turns a reported bug or feature request into a Linear issue on the right team, in the customer's own words.