ActionTurn a request for a call into a Cal.com booking, in the chat
The agent asks which day suits, shows open times from your Cal.com event type as tappable cards, and books the one the customer confirms. Cal.com then sends its own invite, as it always does.
Sign-ups open at launch.
At a glance
- Type
- Configured action
- Plan
- Counts toward your action allowance
- Needs
- A Cal.com account, free or paid
- One action per
- Cal.com event type
What happens in the conversation
Real availability
Times come from your Cal.com event type, so customers only see slots your calendar can actually take.
Times they understand
On your website the times show in the visitor's own timezone, so nobody has to work out what 3:30 PM means where you are.
Confirm before booking
The agent shows exactly what's about to be booked, with Confirm and Cancel. Nothing is created until they confirm.
Cal.com's own invite
Cal.com emails the invite with its reschedule and cancel links, so changes run through the workflows you already have.
Works on every channel
The same agent, knowledge and actions answer on your website and in every app your customers message you on.
How teams use it
InstagramA discovery call
CustomerCould we jump on a quick call about a new logo?
Your agentOffers three open times from your Cal.com as buttons and books the one he taps.
- Website chat
A product demo
CustomerCan I see a demo on Tuesday afternoon?
Your agentShows Tuesday's openings in the visitor's timezone and confirms the booking in the chat.
WhatsAppA session that needs approval
CustomerI'd like to book a one-to-one coaching session.
Your agentRequests the slot she picks and lets her know you'll confirm it shortly.
Switch it on
- Step 1
Connect Cal.com once in Settings → Integrations.
- Step 2
Add a Cal.com action on the Actions page and choose which event type it books.
- Step 3
Ask for a meeting in the playground to see the booking flow.
Good to know
Each action books one Cal.com event type. Add another action for a different kind of meeting.
Booking in the chat works on every Cal.com plan, including the free one.
If an event type needs your approval, the booking is sent as a request and the agent tells the customer it's waiting on you to accept.
On your website, name and email are collected in one short form. On social channels the agent asks in the chat.
Questions
No. The agent books in the chat on any Cal.com plan, including the free one.
Yes. Add one Cal.com action per event type, such as a demo and an onboarding call, and the agent books the one that fits.
Yes. Cal.com's invite includes its own reschedule and cancel links.
Works with
More actions
Collect leads
Asks for the details you need (email, phone, company, what they're after) and saves them onto the contact.
Escalate to a human
Flags the chat for your team and stops replying, so a person picks it up with the history intact.
Book a meeting with Calendly
Offers real times from your Calendly event and books the one the customer picks, right in the chat.
Open a case
Logs work that can't be finished in the chat, like a refund or warranty claim, as a numbered case.
Alert your team in Slack
Posts the conversation into a Slack channel when something needs eyes on it right away.
Send a button
Adds a tappable link to the reply (checkout, help centre, tracking page), drawn natively by each channel.
Call your own API
Sends the details it collected to any endpoint you configure, then uses the response in its reply.
Look up a Shopify product
Checks price, sizes and stock in your Shopify catalogue and shows the product as a card. No app to install.
Send a Shopify checkout link
Puts what the customer chose into a cart and sends a link to your own Shopify checkout.
File an Intercom ticket
Hands the conversation to your team as an Intercom ticket, with the full context already attached.
Create a Linear issue
Turns a reported bug or feature request into a Linear issue on the right team, in the customer's own words.
Add an Airtable record
Adds a record to the Airtable table you choose — a sign-up, a request, a piece of feedback — filled from the conversation.
Add a Notion database row
Adds a row to the Notion database you choose — a sign-up, a request, a piece of feedback — filled from the conversation.